Modern contact centers are adopting a paradigm shift towards unified customer experiences (CX). To achieve this, integration between various channels and systems is paramount. By optimizing workflows and data sharing, contact centers can create a coherent customer journey across all touchpoints. Thi

Generative AI is poised to/has the potential to/will likely revolutionize the healthcare industry by offering innovative solutions/providing groundbreaking advancements/delivering transformative technologies. Its ability to analyze complex datasets/process vast amounts of information/interpret intri